Refund policy

At Bully Sticks Central, we stand behind every product we sell. We carefully select each item in our catalog for its quality, value, and nutritional benefit for your dog. If something isn't right with your order, we're here to make it easy to resolve.

Return window

You may request a return within 30 days of your delivery date. Requests made more than 30 days after delivery cannot be accepted.

Defective, damaged, or incorrect items

If your product arrives defective, damaged, or you received the wrong item, we'll make it right with a full refund or a free replacement — your choice. Please contact us within 30 days of delivery with your order number and a photo of the item so we can take care of it quickly. We cover the cost of return shipping or arrange a replacement in these cases.

Unopened items (change of mind)

If you've simply changed your mind, we accept returns of unopened, unused products in their original packaging within 30 days of delivery. You may choose a refund to your original payment method or store credit. Return shipping for change-of-mind returns is the customer's responsibility, and there is no restocking fee.

Opened or used items

Because our products are consumable food items for dogs, opened or used products cannot be returned for health and safety reasons — unless the item is defective, in which case the section above applies.

Exchanges

We're happy to exchange eligible items within 30 days of delivery. Just contact our team and we'll help you swap your product for the right one.

How to start a return

Email our customer service team at support@bullystickscentral.com with your order number and the reason for your return. Our team is available Monday–Friday, 8 AM–5 PM EST. We'll reply with return instructions and, when applicable, the return address:

Bully Sticks Central
Attn: Returns Department
8104 Albertta Dr
Rapid City, SD 57702

Refunds

Once we receive and inspect your return, we'll process your refund or store credit within 5 business days. Refunds are issued to your original payment method; please allow additional time for your bank or card issuer to post the credit.

Questions?

If you have any questions about your order or a return, reach out any time at support@bullystickscentral.com — we're glad to help.